Privacy Policy – PKRGame Data Protection for Pakistani Players

1 Who We Are

This Privacy Policy is issued by pkrgame ("pkrgame", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at pkrgame.onl. pkrgame is the data controller for all personal information collected through the platform. This means pkrgame determines the purpose and means of processing your personal data and is responsible for handling it in accordance with applicable privacy law.

If you have any question about this Privacy Policy, about how pkrgame handles your personal data, or about exercising any of your rights, please contact us directly at support@pkrgame.onl. We aim to respond to all data-related queries within 7 working days.

2 Personal Data We Collect

pkrgame collects only the personal data that is necessary to provide a safe, compliant, and functional gaming service to Pakistani players. Below is a complete breakdown of the categories of data collected on pkrgame and what each category includes.

pkrgame does not collect sensitive categories of personal data such as health information, religious beliefs, or biometric data unless explicitly required for identity verification purposes under applicable law.

3 How We Collect Your Data

pkrgame collects personal data through three primary channels. Understanding which data comes from where helps you know exactly what information pkrgame holds about you.

• Directly from you: When you register a pkrgame account, you provide your name, mobile number, date of birth, and any additional verification documents requested during the KYC process. When you make a deposit or request a withdrawal, you provide payment details. When you contact our support team, you provide the information contained in that communication.
• Automatically through your use of pkrgame: When you visit or use any part of the pkrgame platform, our servers automatically record technical data including your IP address, device identifiers, browser type, and usage patterns. This data collection is necessary for the platform to function and for pkrgame to detect and prevent fraudulent or abusive activity.
• From third-party verification services: Where you consent to identity verification or where verification is required by law, pkrgame may receive confirmation data from third-party KYC and anti-money-laundering (AML) service providers. pkrgame does not receive more data from these providers than is necessary to complete the verification.

4 How PKRGame Uses Your Data

pkrgame uses the personal data it collects for specific, documented purposes. We do not use your data for purposes that are incompatible with those listed below without your explicit consent.

• Account management: Creating and maintaining your pkrgame account, verifying your identity, and keeping your profile information accurate and up to date.
• Transaction processing: Processing deposits and withdrawals in PKR, verifying payment methods, preventing payment fraud, and maintaining accurate financial records.
• Legal compliance: Meeting pkrgame's obligations under applicable anti-money-laundering, fraud prevention, and Know Your Customer regulations. pkrgame is legally required to retain certain records for specified periods.
• Security and fraud prevention: Detecting and preventing fraudulent activity, multi-account abuse, bonus fraud, match-fixing, and unauthorised access. Technical data and gaming activity patterns are analysed for anomalies that may indicate abuse.
• Responsible gaming: Monitoring gaming activity to identify patterns that may suggest a player is experiencing harm. pkrgame uses gaming data to enforce deposit limits, session limits, and self-exclusion periods set by players.
• Platform improvement: Aggregated, anonymised usage data is used to understand how players use pkrgame and to improve the platform's design, performance, and feature set. This analysis does not involve tracking you as an individual.
• Customer support: Using communication records to resolve disputes, answer queries, and ensure continuity when a player contacts support across multiple interactions.
• Marketing communications: Sending promotional emails, SMS, or in-platform notifications about pkrgame offers and new games — but only to players who have opted in. You can opt out at any time. See Section 12 for details.

5 Legal Basis for Processing

pkrgame processes your personal data on the following legal bases, depending on the specific purpose of processing:

• Performance of a contract: Most data processing on pkrgame is necessary to fulfil the contract between pkrgame and you as a registered player. Without processing your identity data, payment data, and gaming activity, pkrgame cannot operate your account.
• Legal obligation: Certain processing activities — particularly in relation to identity verification, anti-money-laundering checks, and financial record retention — are legally required. pkrgame cannot waive these obligations on a player's request.
• Legitimate interests: pkrgame processes technical and usage data to detect fraud, secure the platform, and improve services. These are legitimate interests that do not override your privacy rights where pkrgame has applied appropriate safeguards.
• Consent: Marketing communications are sent only on the basis of your explicit opt-in consent. You can withdraw this consent at any time without affecting your ability to use pkrgame.

6 Who We Share Your Data With

pkrgame shares personal data only with carefully selected third-party service providers who are necessary for the operation of the platform. All third-party processors are contractually bound to handle your data securely and only for the specific purpose for which it was shared. pkrgame does not sell your data. Period.

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT networks, and card processors receive the minimum payment information required to execute your transaction securely.
• Identity verification providers: Third-party KYC and AML service providers receive identity documents and identity data when verification is required. These providers operate under strict data processing agreements.
• Fraud prevention services: Anonymised or pseudonymised technical data may be shared with fraud detection services to identify unusual patterns associated with known fraud vectors.
• IT infrastructure providers: pkrgame's hosting, database, and cloud infrastructure providers may process data as part of storing and serving platform content. These providers do not have independent access to personal data beyond what their infrastructure role requires.
• Legal and regulatory authorities: pkrgame will share personal data with law enforcement, regulators, or courts when legally required to do so or when necessary to defend pkrgame's legal rights.

7 Data Retention

pkrgame retains your personal data for as long as necessary to fulfil the purposes described in this policy and to comply with applicable legal retention obligations. The specific retention periods for different categories of data are set out below.

• Account and identity data: Retained for the lifetime of your account plus 5 years after account closure, in line with standard AML retention requirements applicable to financial services providers.
• Financial and transaction data: Retained for 7 years from the date of the transaction for tax, audit, and AML compliance purposes.
• Gaming activity data: Retained for 5 years from the date of the activity. Aggregated, anonymised statistical data may be retained indefinitely for platform improvement purposes.
• Support communications: Retained for 3 years from the date of the last interaction, or until any related dispute or complaint is fully resolved.
• Technical and usage data: Typically retained for 12 months. Anonymised aggregates may be kept longer for performance analysis.
• Marketing consent records: Retained as long as you remain registered with pkrgame. If you withdraw consent, the withdrawal record is retained to prove that we stopped sending communications when you asked.

When personal data is no longer required for any legitimate purpose, pkrgame securely destroys or permanently anonymises it.

8 Security Measures

pkrgame takes the security of your personal data seriously. We apply a layered set of technical and organisational controls designed to protect against unauthorised access, loss, alteration, or disclosure of personal data.

• Encryption in transit: All data transmitted between your device and pkrgame's servers is encrypted using TLS 1.2 or TLS 1.3. Plain-text transmission of personal or payment data does not occur on pkrgame.
• Encryption at rest: Sensitive personal data including CNIC details and payment identifiers is encrypted at rest in pkrgame's database using industry-standard encryption algorithms.
• Access controls: Access to personal data within pkrgame's systems is restricted on a strict need-to-know basis. Staff who have no business need to access your data cannot do so.
• Monitoring and alerting: pkrgame's infrastructure is monitored continuously for unusual access patterns, potential intrusion attempts, and anomalies that could indicate a data security incident.
• Vendor security: Third-party processors used by pkrgame are contractually required to maintain security standards equivalent to or exceeding pkrgame's own. We review vendor security practices periodically.

No system is 100% impenetrable. In the event of a data security incident that affects your personal data in a materially harmful way, pkrgame will notify affected players as promptly as reasonably possible and will take all available steps to contain and remediate the incident.

9 Cookies and Tracking Technologies

pkrgame uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help the platform remember your preferences, maintain your session, and understand how the site is being used. Below is a breakdown of the types of cookies pkrgame uses.

The toggles above are for illustration. Manage your actual cookie preferences through your browser settings or via the cookie preferences option in your pkrgame account.

10 Your Privacy Rights

As a user of pkrgame, you have a set of rights over your personal data. pkrgame is committed to honouring these rights promptly and without unnecessary obstacles. To exercise any of the rights below, contact us at support@pkrgame.onl with the subject line "Data Rights Request".

11 Children's Privacy

pkrgame is strictly for adults aged 18 and above. pkrgame does not knowingly collect personal data from anyone under the age of 18. If a player is found to be under 18, their account is immediately closed and all data is handled in accordance with applicable child protection requirements. Any deposits made by an underage player are refunded; winnings are not payable.

If you believe a person under 18 has registered on pkrgame, please contact us immediately at support@pkrgame.onl. We will investigate and take appropriate action within 24 hours of receiving a credible report. For guidance on protecting minors from accessing online gaming platforms, visit our Responsible Gaming page.

12 Marketing Communications

pkrgame will only send you promotional communications — including SMS, email, and in-platform notifications about bonuses, new games, and special offers — if you have explicitly opted in to receive them. We do not send unsolicited marketing on pkrgame.

• At registration, there is a clearly labelled, unchecked opt-in box for marketing communications. Checking it means you want to hear from us. Leaving it unchecked means you will not receive marketing.
• You can change your marketing preference at any time in your pkrgame account settings under "Notification Preferences".
• You can also unsubscribe from marketing emails by clicking the unsubscribe link in any pkrgame marketing email. Opt-outs process within 48 hours.
• Opting out of marketing has no effect on your ability to use pkrgame, receive transaction confirmations, or receive legally required communications about your account.

13 Changes to This Policy

pkrgame may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or feedback from players. When material changes are made, pkrgame will notify registered players via the email or mobile number associated with their account at least 7 days before the changes take effect. The updated policy will always be available at pkrgame.onl/privacy-policy. The "Last Updated" date at the top of this page shows when the most recent revision was published.

If you do not agree with a material change to this policy, you have the right to close your pkrgame account before the change takes effect by contacting support. Continued use of pkrgame after the effective date of any update constitutes acceptance of the revised Privacy Policy.

14 Contact Us About Your Privacy

For any question, concern, or request relating to this Privacy Policy or the personal data pkrgame holds about you, please reach us through any of the following channels. All privacy-related requests are treated confidentially.

• Email: support@pkrgame.onl — use subject line "Privacy Request" for faster routing.
• Live Chat: Available 24/7 on pkrgame.onl — our support team can handle privacy queries in real time or escalate to our data protection contact.
• Response time: pkrgame acknowledges all privacy-related emails within 48 hours and aims to resolve or provide a substantive response within 7 working days. Complex requests (such as full data exports) may take up to 30 days.